Mike Duijser, EVP and CSCO at Ecolab will share their approach to building enhancements in customer experience through a range of digital capabilities. The benefits include no touch automation, real time visibility and critical safety benefits while “meeting the the customer where they are” in terms of capabilities and needs. This progress in digital has enabled employees to move past the transaction with the customer to focus more on the relationship and value adding activities.
Mike’s presentation will be followed by a Gartner-moderated roundtable to explore how other member organizations are benefitting from enhancements in digital capabilities.
Speaker Bio
Guest speaker
Mike Duijser
前女友ecutive Vice President and Chief Supply Chain Officer
Mike Duijser is executive vice president and chief supply chain officer for Ecolab Inc., the global leader in water, hygiene and infection prevention solutions and services that protect people and vital resources.
In this role, Duijser oversees Ecolab’s global supply chain operations, including more than 400 manufacturing plants, warehouses and other supply chain facilities around the world.
Previously, Duijser served as the chief supply chain officer for Reckitt Benckiser (RB) Group plc, where he was responsible for its global supply chain operations including procurement, manufacturing and distribution. Prior to this, Duijser served as the vice president of worldwide engineering for Amazon. Duijser began his career at Nestlé leading product development, manufacturing and integration initiatives across many businesses and in developing markets.
Duijser has a master’s degree in Physics Engineering from the Swiss Federal Institute of Technology.
Tuesday, May 09, 2023 / 11:45 AM - 12:30 PM EDT