Customer service representatives are handling more complex customer journeys than ever before, yet only34%的领导人感到他们的桌面inve统一stments are effective.
To reduce the complexity of the customer journeys, customer service and support leaders responsible for operations should invest in creating connected reps in order to support their teams in a more scalable way.
Download the guideto learn how to:
- Implementinformation principles that provide the rep with context around the customer’s issue and account
- Incorporatedesign elements that make it easy for reps to consume and use information
- Createdynamic guided workflows to present just-in-time recommendations