Customer service reps have greater flexibility in where they work than ever before; however, there is now a desired increase for flexibility in when and how much to work.
Downloadour research to:
- Identifywhich additional technologies and capabilities are required to offer real-time flexibility
- Learnhow to offer flexibility without negatively impacting customer outcomes or cost
- Enablecustomer service reps to adjust their schedules in real time
- Discoverhow two companies decreased attrition and improved engagement