Customer service representatives’ jobs have become increasingly complex. But even with additional investments in hiring and training,service leaders still risk facing a 25% median attrition rate.
Gartner research reveals a new strategy to help you bridge the gap between technology and talent to support your reps’ performance in a scalable way, and deliver better service to your customers.
Download the insights as featured in Harvard Business Reviewto learn how to:
- Identifyhow the Connected Rep capabilities deliver business benefits
- 构建a strategic roadmap for your connected rep strategy
- Prioritize and securefunding for your strategy