Gartner worked with the CDO to better understand the goals and pain points of NYC Health + Hospitals’ workforce, and as a result, they identified three key personas. Once the personas were outlined, we worked to redefine what technologies, capabilities and services are required and what organizational structure is needed to best support them. The Gartner Services Portfolio Toolkit was particularly helpful in aligning different service delivery providers to each of the persona needs.

Gartner’s guidance and targeted consulting engagements helped the client think holistically about the D&A program and build capabilities and increment maturity in a progressive, systematic and innovative manner. This included structuring and managing technology procurement across the full suite of analytics tools required for the program. A holistic approach to the D&A program helped them save time and efficiently manage their priorities.