The Supply Chain Director at a European food & beverage services provider turned to Gartner for help developing a robust sales & operations planning (S&OP) process. Facing major profit gaps and margin pressure, the Supply Chain Director recognized the impact of S&OP maturity on future supply chain strategy. Gartner provided consultative and actionable support that improved cross-functional collaboration on S&OP.
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Mission-critical priority
The Supply Chain Director at a European food & beverage services provider turned to Gartner for help developing a robust sales & operations planning (S&OP) process.
How Gartner helped
The client used:
- A Gartner-led workshopto gather together 25 team members from across the company to determine S&OP process maturity and establish action plans for growing maturity.
- Easy-to-use, step-by-step playbooksto advance through the stages of S&OP maturity.
- Document reviews, including for the internal business case for change.
- Best-practice examplesof S&OP meeting agendas and deliverables.
Business impact
With support from Gartner for Supply Chain, the client:
- Secured business buy-infor the S&OP transformation by leveraging objective, data-driven recommendations.
- Improved decision makingat S&OP meetings.
- Saved timedeveloping key deliverables by leveraging off-the-shelf tools from Gartner’s research library.
Industry:
Food & Beverage Services
Employees:
> 1,000
Related Gartner Resources
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