客户服务组织提高他们的digital footprint and launch new channels, the exploration into proactive customer service is on the rise. Implementing a successful proactive initiative can be difficult and costly without a strong understanding of customer preferences.
Download the reportto uncover:
- How proactive service impacts customer service outcomes including customer effort, value of the service provided and satisfaction
- Key trends to help customer service and support leaders create an actionable and effective proactive customer service plan