Published:09 November 2022
Summary
This Gartner Critical Capabilities report evaluates the leading configure, price and quote application suites against six use cases. Application leaders should use the ratings in this report to identify a shortlist of vendors for deeper evaluation.
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Overview
Key Findings
Leading configure, price and quote (CPQ) solutions support the direct sales, reseller and customer self-servicechannels, and expose APIs to support channels that require a custom user interface (UI). Seamless, productized support for use cases that cross multiple channels is rare.
The products evaluated for this report have widely varying capabilities for selling complex subscriptionsorsolutions composed of complex goods and services.
Companiesincreasingly seek to deploy individual CPQ capabilities (including pricing) as stand-alone, channel-independent components.
Recommendations
Application leadersresponsible for CRM sales technology should:
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- Apparound
- Bit2win
- Conga
- Epicor
- Infor
- Oracle
- Pricefx
- PROS
- Salesforce CPQ
- Salesforce Industries CPQ
- SAP
- servicePath
- Tacton
- Vendavo
- Yagna iQ
- Direct Sales Channel
- Reseller Channel
- Self-Service Channel
- Mobile
- Select Products/Offers
- Sell Subscriptions
- Sell Tangible Goods
- 配置
- Pricing
- Propose and Negotiate
- ERP Integration
- Manage Order
- Extensibility
- Direct Sales
- Channel Sales
- Self-Service Sales
- Subscription Management
- Complex Manufacturing
- Solution Selling
Gartner Recommended Reading
Critical Capabilities Methodology