Gartner Research

Gartner Magic Quadrant for Enterprise Conversational AI Platforms

Published:06 March 2023

Summary

Enterprise conversational AI platforms automate multiple chatbot use cases within the enterprise, across their life cycle and across multiple business units. Application leaders responsible for conversational AI should use this Magic Quadrant to evaluate suitable vendors.

Included in Full Research

  • Vendor Strengths and Cautions
    • [24]7.ai
    • Aisera
    • Amazon Web Services
    • Amelia
    • Avaamo
    • boost.ai
    • Cognigy
    • eGain
    • Google
    • IBM
    • Inbenta
    • Kore.ai
    • Laiye
    • Omilia
    • OneReach.ai
    • Openstream.ai
    • Sinch
    • Sprinklr
    • Yellow.ai

Analysts:

Bern Elliot,Gabriele Rigon

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The Magic Quadrant: Your view into smarter technology purchases

Gartner的魔力象限™是如何工作的呢?

A Magic Quadrant is a tool that provides a graphical competitive positioning of technology providers to help you make smart investment decisions. Thanks to a uniform set of evaluation criteria, a Magic Quadrant provides a view of the four types of technology providers in any given field:

Leadersexecute well against their current vision for changing market rules but do not yet execute well.

Visionariesunderstand where the market is going or have a vision for changing market rules but do not yet execute well.

Niche Playersfocus successfully on a small segment or are unfocused and do not out-innovate or outperform others.

Challengersexecute well today or may dominate a large segment but do not demonstrate an understanding of market direction.

The Magic Quadrant is more than just a diagram. You also get:
Custom category weighting

Weight critical vendor categories to get insights tailored to your business priorities.

Historical perspective

See how the vendor space has evolved through the years to better understand overall trends and upstarts.

User reviews

Read what your peers have to say about the solutions they've implemented.

Gartner Magic Quadrant is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

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We work with you to select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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