Gartner Research

Use Outcome-Driven Metrics to Drive Value for Identity and Access Management

Published:02 June 2023

Summary

Organizations often find it difficult to determine the security and business value directly related to IAM investments. Security and risk management leaders responsible for IAM can use outcome-driven metrics to guide IAM investments, deliver business value and achieve a stronger security posture.

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Overview

Key Findings
  • Security or information technology leaders are usually responsible for identity and access management (IAM) investment decisions. These leaders typically focus on security and risk mitigation, but do not understand the wider business value that a modern IAM system can generate.

  • IAM metrics are often technical and inward looking, and are not typically aligned to support business outcomes.

  • The IAM programis often not involvedwith business-driven initiatives, impacting the IAM team’s ability to actively engage them in priority discussions.

Recommendations

Security and risk management (SRM) leaders responsible for IAM should:

  • Communicate the value of IAM investments by usingoutcome-driven metrics

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