- Lowe’sdevelops and utilizes customer journey maps in supply chain.
Lenovotakes customer insight and uses it to inspire innovations for its products.
Woolworths Groupassesses and utilizes voice of the customer for strategic decision making.
Colgate-Palmoliveestablishes a control tower capability for organizational alignment and enhanced decision making.
- Western Digitalimplements a prediction model within its control tower for greater reliability.